REFUND AND CANCELLATION POLICY
Last Updated: [03.12.2025]
1. Money-Back Guarantee At Pigeon Profile, we want to ensure that you are 100% happy with your purchase. We offer a 14-day money-back guarantee on all initial subscription purchases. If you are not satisfied with the software for any reason within the first 14 days of your first payment, you may request a full refund.
2. Cancellations You can cancel your subscription at any time from your account dashboard.
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Effect of Cancellation: If you cancel, your subscription will stop renewing. You will retain access to the platform until the end of your current billing cycle.
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No Partial Refunds: We do not offer refunds for partial months or unused time after the initial 14-day guarantee period has passed.
3. Annual Subscriptions For annual plans, if you request a refund within 14 days of the charge, we will refund the full amount. After 14 days, no refunds will be issued, but your service will continue until the end of the year term.
4. Refunds for Technical Issues If you experience a technical error or double-billing caused by our system or our payment processor (Paddle), we will issue a refund immediately upon verification of the error, regardless of the time elapsed.
5. How to Request a Refund To request a refund or cancellation assistance, please contact us at support@pigeonprofile.com (or support@qrixit.com) with your order ID. As our payments are processed by Paddle.com, we will trigger the refund through their system, and funds usually appear in your account within 5-10 business days.